Shipping policy

The following conditions apply:

Delivery is made domestically (Austria & Germany) and to the following countries:
Belgium, Czech Republic, Denmark, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Cyprus, Bulgaria, Estonia, Greece, Croatia, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, Hungary.

And to the following countries:
Switzerland, United Kingdom, Norway

 


Shipping Costs (including VAT)

– Germany: from 2.95€
– Other european countries: from 3.95€
– Switzerland,United Kingdom & Norway: from 6,29€ 

Important note for deliveries to Switzerland, the United Kingdom and Norway (DAP shipping):

Shipments to Switzerland, the United Kingdom and Norway are carried out on a DAP basis (Delivered at Place) in accordance with Incoterms® 2020.

This means: As the seller, we organise and pay for the transport of the goods to the named place of destination (your delivery address) and bear all risks until the goods are made available to you on the arriving means of transport.

You as the buyer, however, are fully responsible for:

  • all import formalities and customs clearance
  • payment of any applicable import duties, import VAT (e.g. Norwegian moms), and other taxes, fees or handling charges

These costs are not included in our shipping prices and will be charged to you directly by the carrier or the relevant customs authorities upon importation.

Please note that customs clearance may require additional processing time (usually 1–3 working days, but this can vary depending on the shipment).


– Free DHL Shipping on orders over 70€ 



Delivery Times

Unless otherwise stated in the respective offer, delivery is made:

 Domestic (Austria & Germany): within 2 – 4 business days
 International: within 3 – 5 business days after conclusion of the contract (or after receipt of payment in case of prepayment)

Please note: No delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship them together in one parcel unless otherwise agreed. In this case, the delivery time will be based on the item with the longest delivery time.


Accepted Payment Methods

– UnionPay

Via PayPal Checkout:
– PayPal

Via Stripe:
– Sofort/Instant Transfer
– SEPA Direct Debit (via Klarna)
– Invoice (via Klarna)
– Credit Card
– giropay
– Apple Pay
– Google Pay